Complaint Handling

At FH Wealth, we value your feedback and take complaints seriously. If you're dissatisfied with any aspect of our financial advice or service, please let us know promptly. We are committed to resolving issues fairly, respectfully, and as quickly as possible.

How to Make a Complaint

You can lodge a complaint by phone, email, or mail. Please include:

• A clear description of the issue

• Relevant dates and times

• Names of any staff involved

• Supporting documents or evidence (if available)

We will acknowledge your complaint within five business days and assign a case manager to handle your matter.

Our Process

Your case manager will contact you within five business days to:

• Clarify the details of your complaint

• Discuss possible solutions

• Work toward a timely resolution

If we cannot resolve your complaint immediately, we will investigate and provide a written response within 30 business days. If more time is required, we will inform you of the delay and provide an updated timeframe.

If You're Not Satisfied

If you are not satisfied with our final response—or if your complaint is not resolved within 30 business days—you may refer the matter to an external dispute resolution body.

FH Wealth is a member of the Australian Financial Complaints Authority (AFCA), an independent service that helps resolve disputes between consumers and financial service providers. This service is free of charge.

Australian Financial Complaints Authority (AFCA)
📬 GPO Box 3, Melbourne VIC 3001
🌐 www.afca.org.au
📧 info@afca.org.au
📞 1800 931 678